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FAQ

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  • How much does it cost for someone to call me on my TravelSIM?
  • All about porting and call forwarding.
  • What are the rates?
  • How do I make or receive a call?
  • How do I download the APP?
  • How do I access data on my SIM?
  • How do I dial with the Travelsim
  • Can I get an invoice/bill?
  • My SIM has been lost or stolen.
  • Advocates and Authorised Representatives
  • How to dial overseas numbers from my SIM.
  • SIM showing SOS or No Service
  • How can I keep my existing number?
  • Can I get a refund of my unused credit?
  • What is TravelSIM?
  • What are the data packages?
  • Zone 1 and Zone 2 rates.
  • What is overseas credit?
  • Financial Hardship
  • Why can't I receive SMS messages from my bank?
  • How can I protect my account?
  • How can I reset my password?
  • How can I protect my account?
  • Where has my overseas credit gone?
  • Is my phone compatible overseas?
  • How do I activate my SIM?
  • How do I get my phone number?
  • What are the International Emergency Numbers?
  • Does my data pack expire?
  • How do I recharge my SIM?
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